How to Fix Wrong Customer Prices

The operating problem

What needs to become clearer

A business may understand how to fix wrong customer prices in principle and still handle it inconsistently while creating, correcting, printing and retrieving sales documents during normal business hours. The useful question is who owns wrong customer prices, when it is recorded and how an exception is approved.

Recommended approach

Start with the workflow, then test the software

Map wrong customer prices on paper before configuration. Ask the responsible operator to document the present billing path and test it from item selection through payment and day closing, while a second person checks the result against sample invoices, correction cases, payment records and a signed day-end check.

Implementation path

A practical sequence

1. 1

   Define the decision that depends on wrong customer prices

2. 2

   Identify the source record and responsible user

3. 3

   Run a sample from entry through report

4. 4

   Reconcile the sample to sample invoices, correction cases, payment records and a signed day-end check

5. 5

   Record unresolved limits before purchase

Decision checklist

Questions to settle before purchase

• The person responsible for wrong customer prices
• sample invoices, correction cases, payment records and a signed day-end check
• Current product plan, platform and permission limits
• The correction and backup procedure when a record is wrong

Pakistan business examples

Apply the idea to a real operating day

• A small shop assigns one person to complete and review wrong customer prices.
• A growing business tests wrong customer prices with a normal case and a correction before rollout.